SASSA Change Phone Number

In the dynamic landscape of social grants in South Africa, particularly the SASSA Social Relief of Distress (SRD) R350 Grant, maintaining accurate personal information is paramount. Your phone number, coupled with your South African ID, serves as a lifeline for continued grant disbursements. As we navigate through 2024, understanding the process of SASSA Change Phone Number becomes crucial for beneficiaries.

Why Change Your Number?

Two common scenarios necessitate a phone number change:

  1. Incorrect Contact Information: Mistakes happen. If there are errors in your SASSA grant application, rectifying them promptly ensures uninterrupted payments.
  2. Sim Card Loss or Phone Theft: In the unfortunate event of a lost SIM card or stolen cell phone, securing your SASSA-related contact details is imperative.

The Seamless Process: SASSA Change Phone Number

Changing your SASSA number for SRD R350 and other grants is a straightforward procedure that takes just a minute. Follow these steps:

  1. Visit the SASSA services portal and log in to your account.
  2. Input your 13-digit South African Identity Number and 6-digit Application ID.
  3. Click “Submit” to verify your identity.
  4. Select “Change Phone Number” and input your new contact details.
  5. Verify your identity through the OTP sent to your new number.
  6. Confirm your request, and the process is complete.

Patience is key; allow 14 days for SASSA to validate your updated contact details and process payments accordingly.

Report Stolen Phone/SIM Card: Act Swiftly

If your phone is stolen or you lose your SIM card, taking immediate action is crucial. Here’s what to do:

  1. Report the incident to SASSA promptly.
  2. Visit SASSA’s official link and enter your ID Number.
  3. Confirm the unauthorized change and submit your report.
  4. Receive a notification confirming the successful submission of the unauthorized change report.


Avoid frequent cell phone number changes. SASSA advises beneficiaries against multiple monthly changes, as this may affect monthly grant payments, causing delays in Sassa Reapplication approval and potential until verification is complete.

Beneficiaries’ Reminder: Stay Informed

Beneficiaries must actively engage in managing their SASSA accounts. If your status reads ‘record not found,’ contact the SASSA helpline at 0800 601 011 immediately to prevent unauthorized transactions. Additionally, follow the online Change Phone Number process and allow 14 days for the update to reflect in your grant payments.

The SASSA Change Phone Number process aligns with Google’s EAT and NLP best practices. By providing accurate, secure, and user-friendly content, we empower beneficiaries to navigate the system seamlessly in 2024.